Services

Support

 

We offer a range of contract-based and other support services and tailor our support agreements to suit your business. The broad skill set of our team means we can provide you with a total IT solution or complement or supplement your existing IT resources.

The benefits of being proactive

Proactive maintenance represents essential risk management for your business, minimising downtime and maximising the capacity of your IT system to run at its ideal capacity. See our Managed Services section for further information.

We can help you with a range of services relating to:
  • Network audits, security, upgrades and repairs
  • Remote VPN access
  • Central file sharing
  • E-mail services, including premium anti-spam filtering
  • Virus prevention and removal
  • Workstation and portable device support
  • Printer troubleshooting
  • Server support and maintenance (please see our Managed Maintenance services)
  • Wireless networking
  • Connectivity advice
  • Security assessments
  • Network authentication systems

Management

 

With the dependence on information technology growing at a rapid pace it’s crucial to your success for your IT systems to operate efficiently. We provide a range of management services and work with you to develop an integrated approach, providing IT services and software best suited for your business and backed by our years of knowledge and experience.

Our most popular IT management services relate to planning, auditing, review and documentation.
As a customer of ours, you will have your own account manager who personally manages service delivery and works closely with you to understand your needs and advise you on the provision of services that are the best match for your business.

Managed Services

 

Efficiency and cost effectiveness

Regular maintenance is often overlooked but it’s a crucial element of IT servicing, as it saves your business both time and money.

Proactive maintenance (Managed Services) is usually cost neutral and you can expect to save money in the long run compared with reactive servicing. As well as cost savings, you also get increased IT productivity, reduced downtime and a reduced likelihood of catastrophic failure or data loss which can often prove fatal to businesses dependent on their IT systems.

Server maintenance

Our server managed services package covers a range of health checks, security updates, and back-up checking as well as regular reporting. Through regular maintenance, we aim to specifically minimise the risk of unplanned downtime, keep security standards high and keep your servers running in an orderly fashion.
For more information on our server maintenance options contact our sales team.

Workstation maintenance

Our workstation managed services package is specifically designed to keep your workstation system software up-to-date and secure. It also keeps your workstation systems running as efficiently as possible for as long as possible, preventing software faults and infection outbreaks.
For more information on our workstation maintenance options contact our sales team.

Our most popular IT management services relate to planning, auditing, review and documentation.

As a customer of ours, you will have your own account manager who personally manages service delivery and works closely with you to understand your needs and advise you on the provision of services that are the best match for your business.

Upgrades and Migrations

 

When to upgrade

As your server hardware ages so too does the software operating system that runs on it. When you refresh your hardware, take the opportunity to upgrade your software as well. We are highly experienced in migration between operating systems and often do this with little or no noticeable downtime.
We provide your business with a full suite of migration and upgrade services from assessment and capacity planning to post-upgrade support and ongoing maintenance

Migration testing

Every server configuration is unique, and every migration has its individual challenges. Use our test migration – effectively a trial run – to minimise any risk and enhance assurance. The test migration provides us with additional insight into your server configuration and helps to identify any areas that may require attention during the actual migration.

Audit and Documentation

 

Good documentation is vital to the efficient operation of your IT systems, helping you find information in both regular operations and in the event of an outage. Ask yourself these questions.

  • If your IT service provider was unable to service you would you have sufficient system access and passwords to continue to operate your business?
  • Would you be able to bring in another service provider and provide them with all the information they need?

Transparency is critical to a good working relationship. If you don’t have sufficient access to take control of your IT systems if needed, ask us and we can help.